Terms and Conditions

01.Contractual Relationship

These Terms and Conditions ("Terms") constitute a legally binding agreement between you (whether as a "Rider" or "Captain / Driver Partner") and Go Ride Pakistan ("Go Ride", "we", "us", or the "Platform").

By downloading, installing, registering with, or utilizing the Go Ride Pakistan mobile applications or website, you confirm your acceptance of these Terms. If you do not agree to these Terms, you may not access or use our services.

02.The Platform Services

Go Ride Pakistan provides a digital marketplace and technological communication platform that connects passengers looking for transportation services with independent, third-party transportation providers ("Captains").

03.Eligibility & Account Security

To access the Go Ride Pakistan application, you must satisfy the following conditions:

• You must be at least 18 years old or possess legal capacity under Pakistani contract law.
• You agree to register using an authentic, active 11-digit Pakistani mobile phone number verified via SMS One-Time Password (OTP).
• You are solely responsible for maintaining the confidentiality of your mobile device and login credentials. Any activity conducted through your authenticated phone number shall be deemed authorized by you.

04.Passenger Rules & Code of Conduct

To ensure a dignified, pleasant, and safe experience for everyone, all riders agree to adhere to our community code of conduct:

• Mutual Respect: Treat Captains with civility and courtesy. Verbal abuse, harassment, discrimination, or physical altercation will lead to immediate account blacklist.
• Prohibited Goods: Transporting illegal narcotics, unlicensed firearms, hazardous flammables, or contraband under the laws of Pakistan is strictly forbidden.
• Vehicle Care: Riders must respect the Captain's vehicle. Smoking, consuming food that causes stains, or inflicting willful damage to the vehicle interior will result in cleaning charges and potential legal claims.

05.Captain Partner Obligations

Individuals registering to provide rides as Captain partners agree to the following mandatory standards:

• Document Verification: Provide valid, original NADRA CNIC, an unexpired driving license, and certified vehicle registration documents before receiving ride dispatches.
• Road Safety & Traffic Laws: Adhere strictly to Pakistani traffic signals, speed limits, helmet requirements (for Moto captains), and vehicle roadworthiness standards.
• Commission & Fare Model: Captains keep up to 90% of ride fares. Go Ride Pakistan retains an industry-lowest service commission (approximately 10%) to maintain technological infrastructure, 24/7 franchise support, and map routing algorithms.
• Zero Substance Tolerance: Operating a vehicle under the influence of drugs, alcohol, or intoxicating substances is strictly prohibited and results in immediate permanent ban and referral to traffic police authorities.

06.Fares, Payments & Cancellations

Go Ride Pakistan takes pride in honest, upfront pricing with zero price gouging:

• Fare Estimation: Fares displayed at the time of booking are calculated based on transparent base rates, distance in kilometers, and estimated journey duration.
• Settlement Methods: Passengers may settle ride fares via physical Cash, in-app digital balances, or direct transfers via EasyPaisa and JazzCash.
• Tolls & Parking: Any applicable motorway/expressway tolls or parking fees incurred during the requested journey shall be paid by the rider in addition to the metered fare.
• Cancellations: Repeated arbitrary cancellations after a Captain has traveled significant distance to reach your pickup location may attract a standard cancellation fee on subsequent bookings.

07.Safety & SOS Protocols

Your safety is non-negotiable. Both the passenger and captain applications include a direct SOS Emergency Helpline button. Misuse of the emergency SOS feature for prank or non-emergency situations undermines critical safety services and will result in immediate account termination.

08.Limitation of Liability

Go Ride Pakistan acts as a technology intermediary and shall not be held liable for indirect, incidental, punitive, or consequential damages resulting from delays caused by traffic congestion, weather anomalies, or unauthorized third-party actions, to the maximum extent permitted under Pakistani law.

09.Termination & Account Suspension

We reserve the right to immediately suspend or permanently deactivate any rider or captain account that breaches these Terms, submits counterfeit documents, engages in harassment, or attempts to manipulate platform dispatch systems.

10.Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the substantive laws of the Islamic Republic of Pakistan.

Any legal claim or controversy arising out of these Terms that cannot be settled amicably through mutual discussion shall be submitted to the exclusive jurisdiction of the competent courts in Karachi or Lahore, Pakistan.