Privacy Policy
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01.Introduction & Scope
Welcome to Go Ride Pakistan ("we", "our", "us", or the "Platform"). Go Ride Pakistan operates a premier mobile mobility network across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and other cities.
This Privacy Policy outlines how we collect, store, utilize, share, and protect your personal information when you access or use our mobile applications for riders and driver captains, our website (goride.pk), and associated services.
By downloading, accessing, or registering on the Go Ride Pakistan app, you explicitly acknowledge and consent to the data collection and processing practices described in this document.
02.Information We Collect
We collect information to deliver dependable, safe, and lightning-fast ride matching. The data collected depends on whether you register as a passenger (Rider) or a driver partner (Captain):
- Passenger Information: Full name, active 11-digit Pakistani mobile phone number (authenticated via SMS one-time passcode), optional email address, saved home/work destinations, profile picture, and ride feedback/ratings.
- Driver Captain Verification Details: Full legal name, NADRA Computerized National Identity Card (CNIC) number and photo copy, valid driving license number and expiration date, vehicle registration documents/running book, vehicle photo, and bank/mobile wallet disbursement account information.
- Device & Network Data: Smartphone device model, operating system (Android or iOS), hardware serial, unique device identifiers, IP address, cellular network operator, and application crash reports.
- In-App Communications: Masked phone calls and in-app chat text messages exchanged between riders and captains to facilitate trip pick-ups, preserve privacy, and resolve support tickets.
03.Location Data & Background Tracking Disclosure
Location data is the cornerstone of the Go Ride Pakistan platform. To ensure safety, transparent route metering, and precise pickups, our applications gather location coordinates as follows:
Google Play & Apple Background Location Policy Notice
Go Ride Pakistan collects precise GPS location data from drivers when the Go Ride Captain app is running in the foreground or in the background (even when the app is closed or not in active view) while set to "Online" or during an ongoing trip. This is strictly required to: (a) locate and dispatch nearby ride requests, (b) calculate accurate distance traveled in kilometers for PKR fare determination, and (c) broadcast live tracking to riders and 24/7 franchise SOS emergency responders.
- Rider Location: We access your device's GPS location while the app is active in the foreground to detect your pickup point, suggest nearby captains, and enable live trip route monitoring until destination arrival.
- Background Driver Location: Driver Captains must grant continuous "Allow all the time" location permission so our dispatch system can pair them with nearby riders and prevent fare disputes. Captains may stop location collection at any time simply by toggling to "Offline".
- Live Trip Sharing: When a rider or captain initiates "Share Live Trip", real-time coordinates are transmitted to designated emergency contacts.
04.How We Use Your Information
We process your information for lawful and operational purposes only:
- Ride Dispatch & Fulfillment: Connecting you with the closest motorcycle, rickshaw, hatchback, or sedan captain within 3 minutes.
- Transparent Fare Calculation: Dynamically measuring ride distance in kilometers and calculating base rates with zero hidden surcharges.
- Community Safety & SOS Response: Verifying captain credentials against official records and dispatching real-time emergency support upon SOS button trigger.
- Financial Settlement: Facilitating cash collections, wallet transfers, captain incentive rewards, and instant 90% fare payouts.
- Customer Care & Dispute Resolution: Reviewing trip routes and logs to quickly resolve forgotten items or fare adjustments.
05.Payment & Mobile Wallet Security
Go Ride Pakistan supports flexible, localized payment options tailored for Pakistan:
- Cash on Drop-off: Direct cash payment between passenger and driver captain. No financial details are recorded or stored.
- EasyPaisa & JazzCash: Digital wallet transfers are handled through secure, regulated financial interfaces. Go Ride Pakistan never stores your confidential mobile wallet MPIN or debit/credit card CVV.
- Captain Earnings: Captain withdrawals are processed securely directly into registered EasyPaisa, JazzCash, or Pakistani IBAN bank accounts.
06.Data Sharing & Disclosure
We NEVER sell, rent, or trade your personal data to commercial advertisers or third-party marketing brokers.
Information is disclosed only in the following restricted scenarios:
- Between Rider and Captain: When a ride is booked, the captain sees the rider's first name, pickup location, and drop-off destination. The rider sees the captain's verified name, photo, vehicle make, color, license plate, and star rating. Phone numbers are masked for privacy.
- Safety & Law Enforcement: If an emergency SOS is triggered or upon receiving a formal, verified legal warrant from Pakistani law enforcement agencies, we may disclose trip telemetry to protect human life.
- Cloud Infrastructure & SMS Gateways: Secure backend hosting and telecom aggregators who transmit SMS OTP verification codes under strict confidentiality agreements.
07.Data Security & Storage
We implement bank-grade administrative and technological controls to safeguard your data. All communication between our mobile apps, websites, and backend servers is encrypted with TLS/SSL (256-bit AES encryption).
Access to captain verification documents (CNIC, driving license) is restricted solely to authorized trust & safety verification specialists under strict access logging.
08.Account Deletion & Data Rights
We respect your autonomy over your personal data. You possess the right to review, update, or permanently delete your account and associated records:
How to Request Permanent Account Deletion
You can permanently delete your Go Ride Pakistan account at any time directly through the mobile app by going to: Account → Settings → Privacy → Delete My Account. Alternatively, submit an account deletion request via email to support@goride.pk with your registered mobile phone number. All personal identifiers will be permanently expunged within 14 business days, excluding records required by statutory tax or legal audit laws.
09.Children's Privacy
Go Ride Pakistan services are not targeted at or intended for children under 18 years of age. Minors may only ride when accompanied by a parent or legal guardian. If we discover that a user under 18 has registered an unsupervised account, we will immediately take steps to terminate the account and purge associated data.
10.Contact Us & Privacy Grievance
If you have questions, feedback, or concerns regarding this Privacy Policy or how your data is handled, please contact our Privacy & Compliance Officer: